Practical Internet Marketing Advice for 2006!

11|Knowledge Base and FAQ

February 21st, 2006 by Marcel Ursprung

Information Management is a very broad term, encompassing a broad range of applications. This week we will focus on Personal Information Management. While most of these products are intended for business use, the focus here will be on the personal application of each system. For most people the key considerations for a personal use system is price, and ease of use. All the products here are under $150.00 per year. Here are a few different types of Information Management Systems: Knowledge base and FAQ, Content Management Systems (CMS) and Bookmark managers. First we will look at Knowledge Base and FAQ Applications. Some of these products also double as customer support centers, and ticketing systems.

ActiveKB

http://www.interspire.com/activekb/
ActiveKB 2005 PHP (Single Web Site) for $149.00 USD
This is a categorized knowledge base system with FAQ, that also doubles as a customer support center.

User Features:
Intuitive interface, print articles, email articles, rating, search, commenting, and article favorites.

Admin Features:
Article attachments, unlimited subdirectories, RSS feeds, WYSIWYG editor, Word glossary

Verdict:
Overall a nice system, but too pricey for the features offered.

FAQ Manager Pro

http://www.faq-manager-pro.com/
FAQ Manager Pro 3.0, Business License (One installation) for $69.95
This is a basic categorized knowledge base system with a nice FAQ.

User Features:
Plain interface, print articles, email articles, rating, search.

Admin Features:
Article attachments, subdirectories, simple WYSIWYG editor, statistics.

Verdict:
Easy to use system, good FAQ, good price.

KBase Manager

http://www.omnistarkbase.com/
Omnistar KBase Manager $49.95 one time fee (need your own server) or 9.95/month (hosted)
This is an FAQ system with basic categorized articles.

User Features:
Cluttered interface, print articles, email articles, search, commenting, and article favorites.

Admin Features:
Calendar, todo list, address book, subdirectories, simple WYSIWYG editor

Verdict:
Cluttered Interface but a nice overall feature set. The price is just right.

Lore

http://pineappletechnologies.com/products/lore/
Lore is $99.95 per license
Lore is an PHP Knowledge Base solution.

User Features:
Easy interface, print articles, email articles, rating, basic search, commenting, word glossary.

Admin Features:
confusing interface, article attachments, subdirectories, WYSIWYG editor

Verdict:
Nice user front end, but admin section not so pleasant. Too pricey for the features offered.

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Posted in Info Management |